At jay99, safety matters just as much as fun. We're always here to make sure gaming stays entertainment — nothing more.
Our six core initiatives to keep your gaming experience safe and enjoyable
Set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect automatically.
Decide how long you'll play before you start. Once that time is up, jay99 will automatically send you a reminder.
Want to take a break from the platform? Activate self-exclusion for anywhere between 7 days and 6 months — it only takes 5 minutes.
View your complete gaming and financial history at any time. Know exactly where your money has gone.
Age verification is mandatory when registering at jay99. No one under 18 can create an account under any circumstances.
If you run into gaming-related problems, our specialist team is available 24 hours a day. Reach out and get the support you need.
Jay99 believes gaming should be a source of entertainment, not income. Our responsible gaming policy is committed to protecting the mental and financial wellbeing of every member.
Responsible gaming means enjoying online games in a way that does not negatively impact other areas of your life. At jay99, responsible gaming is not just a policy — it is the foundation of everything we do.
Many people in Bangladesh enjoy online gaming as a great source of entertainment. But without the right awareness and boundaries, it can be hard to tell when fun starts turning into a problem. The core principles of responsible gaming at jay99 are:
To ensure responsible gaming at jay99, we combine technical tools, expert support, and clear policies. Our system automatically detects unusual gaming behavior and alerts members when needed.
You can set your own gaming limits at any time by logging into jay99 and going to Account Settings. Limits take effect immediately — they can be reduced instantly, but increasing them requires a waiting period.
| Limit type | Description | Active Period |
|---|---|---|
| Daily Deposit Limit | Maximum daily deposit amount in BDT | Instant |
| Weekly Deposit Limit | Weekly total deposit limit | Instant |
| Monthly Deposit Limit | Monthly total deposit limit | Instant |
| Loss Limit | How much you can lose within a set period | Instant |
| Session time limit | Maximum continuous play duration | Instant |
| Break Limit | Temporary Account Break | Within 24 hours |
Once a limit is lowered, increasing it requires a 24 to 72 hour waiting period. This is intentional — to prevent decisions made in the heat of the moment.
Gaming addiction builds gradually and can be hard to spot early on. As part of jay99's responsible gaming policy, we want to help our members stay aware of these warning signs.
If you notice even one of these signs in yourself, contact jay99 Support immediately or activate the self-exclusion feature. Recognizing a problem is the first step to solving it — that takes courage, not weakness.
Ask yourself the questions below. Answering honestly will give you a clear picture of your gaming behavior:
0–2 Yes answers: Your gaming behavior is generally within healthy limits.
3–4 Yes answers: Caution advised — set limits and review your gaming habits.
5+ Yes answers: Please contact jay99 Support or activate self-exclusion.
Self-exclusion is a feature that lets you temporarily close your own account. During this period, no login, deposit, or gaming is possible. It is the most powerful responsible gaming tool available at jay99.
Log in to jay99 and go to "Account Settings" or the "Responsible Gaming" menu.
Click on the "Self-Exclusion" option and select how long you want it to apply.
Choose any duration — 7 days, 1 month, 3 months, or 6 months. This cannot be cancelled once set.
Confirm with an OTP or password. Your account will be restricted immediately.
No promotional messages from jay99 will be sent during self-exclusion. Even after the period ends, we recommend completing a wellness assessment before resuming play.
Family members are often the first to notice signs of addiction. If you feel someone close to you is spending too much time or money on jay99, you can step in to help.
Family support is the single greatest motivator for returning to responsible gaming. jay99 always welcomes families as partners in this process.
You're not alone with gaming problems — jay99 is always here for you. The following resources can also help:
jay99 Support: Reach us via Live Chat — available in Bengali 24/7, 7 days a week.
Email: [email protected] — You'll receive a response within 24 hours.
Self-exclusion: Activate instantly from Account Settings.
Seeking help at jay99 is completely confidential. Your identity and account details will never be shared with any third party.
Build these habits into your daily gaming routine
Before you start, decide how much in BDT you're willing to spend today. Once you hit that limit, take a break right away.
Set a timer on your phone. When it goes off, take at least a 15-minute break — get up, walk around, drink some water.
Think of gaming as entertainment. Winning is a bonus — treating it as income is where problems begin.
Avoid gaming when you're tired or under mental stress. Your ability to make sound decisions is significantly reduced in that state.
Review your gaming spending every week. Use jay99's transaction history to keep track.
End your session if you keep losing. Chasing losses only increases the risk of losing more.
Answers to Our Members' Most Frequently Asked Questions