Jay99 Terms and Conditions — Know the Rules Before You Play

General Terms & Conditions

Jay99 (referred to as "we", "the platform", or "the site") operates an online gaming service for members in Bangladesh. These Terms and Conditions form a legally binding agreement between jay99 and its users.

By using the jay99 website, mobile app, or any other platform channel, you automatically agree to these terms. If you do not agree, please refrain from using the platform.

• These Terms and Conditions are governed by applicable laws in Bangladesh.
• Jay99 reserves the right to modify these terms at any time without prior notice.
• Continued use of the site after updated terms are published constitutes acceptance of the new terms.
• The most recently updated version of these Terms and Conditions shall be in effect at all times.
• All services provided on jay99 are for entertainment purposes and are operated in compliance with applicable laws.

Account Registration

To create an account on jay99, you must register with accurate and complete information. Accounts opened with false information will be suspended and deposited funds will not be refunded.

• Age Requirement: Only individuals aged 18 or above are eligible to open an account on jay99.
• One Account Policy: Each person may operate only one account. If multiple accounts are opened, all of them will be closed.
• KYC Verification: Before withdrawing, you must verify your identity using a national ID card or passport.
• Password Security: Keeping your account password confidential is solely your responsibility. Your password must not be shared with anyone.
• Information Update: If your personal information changes, please update your account immediately.
• Account Transfer: Selling or transferring a jay99 account to any other person is strictly prohibited.

The phone number or email you provide during registration will be your primary contact channel. Important notices from jay99 will be sent through this channel, so please make sure the information you provide is accurate.

Deposits & Payments

Deposits on jay99 can be made via bKash, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum Deposit Amount: BDT 100
• Maximum Deposit Amount: Depends on account tier and verification status.
• Deposits are generally credited to your account instantly.
• In some cases, processing may take up to 30 minutes due to delays on the payment provider's end.
• Deposits from third-party accounts are strictly prohibited.
• If a technical issue occurs during a deposit, please contact the support team immediately.

Withdrawal Rules

Withdrawing winnings from jay99 requires following certain rules. These rules are in place to ensure transparency and security on the platform.

• Minimum Withdrawal Amount: BDT 500
• KYC verification must be completed before making a withdrawal.
• Withdrawal requests are typically processed within 1–24 hours.
• Withdrawals can only be made through the same payment method used for the deposit.
• Bonus balances cannot be withdrawn until wagering requirements have been fully met.
• Jay99 may request additional verification documents when necessary — this is done solely to protect the member.
• If fraud is suspected, withdrawals will be suspended pending an investigation.

Bonuses & Promotions

Jay99 offers a variety of bonuses and promotions. Each bonus comes with its own specific terms that must be followed.

• Welcome Bonus: A bonus applies to the first deposit for new members. Wagering requirements are generally 20 to 30 times.
• Reload Bonus: Offered to regular members on a weekly basis.
• Cashback: A portion of losses within a set period will be refunded. Cashback wagering requirements apply separately.
• Free Spins: Awarded for specific slot games. Free spin winnings are added as bonus money.
• Multiple bonuses cannot be combined at the same time unless otherwise stated in the promotion's terms.
• Bonus abuse will result in the bonus being cancelled and the account suspended.
• Jay99 reserves the right to modify or cancel any bonus offer at any time.

Gaming Terms

All games on jay99 use internationally certified Random Number Generators (RNG), ensuring every outcome is completely random and unbiased.

• Bets will be refunded for any games cancelled due to a technical error.
• Jay99 is not liable for any loss resulting from an internet disconnection.
• Game rules and payout rates are available on each game's information page.
• Using software or bots to play games is strictly prohibited.
• The same account cannot be played on multiple devices simultaneously.
• In the event of any dispute over game results, server logs will serve as the final and definitive record.

Account Closure and Suspension

Jay99 reserves the right to suspend or permanently close any account for the following reasons:

• Violation of the Terms & Conditions.
• Involvement in fraud or suspicious activity.
• Registering with false information.
• Operating multiple accounts.
• Confirmed bonus abuse.
• If the account holder is found to be a minor.

Members may also voluntarily close their account. In such cases, any remaining balance will be returned after verification. However, bonus balances will not be refunded.

Responsible Gaming

Jay99 believes gaming should be purely for entertainment. We encourage members to play responsibly and actively work to prevent gaming addiction.

• Set Limits: You can set your own daily, weekly, and monthly deposit limits.
• Self-Exclusion: You have the option to temporarily or permanently close your account at any time.
• Reality Check: You will receive reminders at regular intervals showing how long you have been playing.
• Professional Help: Having an Issue? Responsible Play You can find detailed information on the page.

It is the responsibility of parents and guardians to keep minors away from gaming. jay99 does not support accounts belonging to minors under any circumstances.

Intellectual Property

All content on the jay99 website and app — including logos, graphics, text, software, and designs — is the intellectual property of jay99 or its licensors.

• Reproducing, copying, or distributing any content without written permission is strictly prohibited.
• Jay99's logos or trademarks may not be used for personal or commercial purposes.
• All game content rights belong to the respective game providers.

Limitation of Liability

Jay99 shall not be held liable in the following circumstances:

• Game losses due to internet disconnection.
• If a member's password or account details are compromised due to their own negligence.
• Delays or errors caused by third-party payment systems.
• Due to unexpected technical issues or server downtime.
• If the service is suspended due to government directives or legal requirements.

Jay99's maximum liability for any incident shall be limited to the amount of the member's most recent deposit.

Changes to Terms

Jay99 reserves the right to modify these Terms and Conditions, in part or in full, at any time. Members will be notified via email or through the platform before any changes take effect.

• Continued use of the site after any changes to the terms will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account and withdraw your balance.
• At least 7 days' notice will be given for any significant changes.
• The latest terms will always be available on this page.

Contact

If you have any questions about these Terms and Conditions, please contact our support team. We are available 7 days a week, 24 hours a day.