Your personal privacy is our top priority at jay99. On this page, we clearly explain what information is collected, why it is collected, and how it is kept secure.
The six core pillars of our Privacy Policy that keep your information safe
All your data is protected with 256-bit SSL encryption. No third party can view or intercept your information during transmission.
Jay99 collects only the information that is strictly required to provide its services. Unnecessary or irrelevant data is never requested.
Your personal information is never sold or rented. We do not share your data with advertisers.
All data is stored on secure servers that meet international standards, and is kept protected through regular security audits and updates.
You can set your own cookie preferences. All cookies except essential ones are managed based on your consent.
You may request deletion of your personal data at any time. jay99 will erase all data unless retention is required by law.
The jay99 Privacy Policy describes our commitment to protecting your personal information. By using the jay99 platform, you are considered to have accepted this Privacy Policy.
Jay99 is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains in detail how your information is collected, used, and protected when you use the jay99 website and mobile application.
We are committed to full transparency. This policy is written in clear, plain language so every member can understand exactly how their information is handled. We never collect or use your data without your knowledge or consent.
By registering with jay99, you confirm that you are 18 years of age or older and that you have read and accepted this Privacy Policy. This policy applies to website visits, app usage, deposits and withdrawals, and all customer support interactions.
Jay99 only collects the information that is necessary. No additional data is requested. Below is a breakdown of the different types of information collected:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identifying Information | Full name, date of birth, national ID number | Account Verification & KYC |
| Contact Information | Mobile number, email address | Account Security & Communication |
| Financial Information | BKash/Nagad number, bank account | Deposit & Withdrawal Processing |
| Transaction Information | Deposit history, gaming records | Account Management & Issue Resolution |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
Jay99 will never ask for your bank card PIN, bKash PIN, or password. Any request for such information should be treated as fraudulent.
Jay99 uses the information it collects for the following purposes:
Jay99 may send you promotional emails or SMS messages. You can opt out at any time — contact support or adjust your preferences in account settings.
Jay99 does not sell your personal information. However, limited data may be shared with trusted partners as needed to operate the service:
All partners listed above are contractually bound to uphold jay99's privacy standards and are prohibited from disclosing your information to any third party.
We have formal data processing agreements in place with all third parties, ensuring your information is used solely for its intended purpose.
Cookies and similar technologies are used on the jay99 website and app. Cookies help improve the user experience and keep the site running smoothly.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of some jay99 services.
Jay99 follows the highest industry security standards to protect your data. Our security infrastructure is regularly tested and updated.
In the event of a data breach, affected members will be notified within 72 hours and immediate protective measures will be taken.
As a jay99 member, you have the following rights regarding your personal information:
You have the right to know what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You may request deletion of all your data, except where retention is required by law.
You may request a download of your information in a structured format.
You may request that the processing of your data be temporarily restricted under certain circumstances.
You may opt out of having your data used for marketing purposes.
To exercise these rights, email us at [email protected] or reach out via live chat. We will respond within 30 days.
Jay99 strictly does not provide services to anyone under 18. We do not knowingly collect any information from minors.
If you suspect your child is using jay99, please contact support immediately. We will act promptly.
Jay99 does not retain your data longer than necessary. Retention periods vary depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial regulatory requirements |
| Customer Support Contact | 3 Years | Dispute Resolution |
| Marketing Preferences | Until you opt out | Contact Management |
| Logs & Technical Data | 1 Year | Security Analysis |
Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
Jay99 may update this Privacy Policy when necessary. For any changes, we will take the following steps:
You will be informed before any significant changes are made to the Privacy Policy. Previous versions of the policy are also available upon request.
If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our data protection team is available 24/7, 7 days a week.
Support Email: [email protected]
Live Chat: Click the chat button in the bottom-right corner of the platform.
Response Time: Live chat responses are typically within 2 minutes; email support within 24 hours.
Data Requests: Requests to view, correct, or delete data will be processed within 30 days.
Answers to the most frequently asked questions from our members